Calls and texts
One Business Number for Every Call and Text
Calls, voicemails and texts land in the client record, so you and your team always know who said what. Numbers and usage are billed at usage rates.
30-day trial · Plans from $99/month · Unlimited users
Illustration with sample data.
What is Phone System in RealtyCoworker?
The Phone System in RealtyCoworker is the built-in business calling and texting tool for real estate agents and brokers. It provides local or toll-free numbers, number porting, call forwarding, phone trees, voicemail, call recording, missed-call text back, ringless voicemail drops, call tracking numbers, a dialer and two-way texting, with every call logged to the contact.
What’s inside
Everything in Phone System.
Local and toll-free numbers
Get local or toll-free numbers for you or your team. Numbers may carry an additional cost.
On the job: Pick a 732 number so sellers in Ocean County see a local call.
Number porting
Bring your existing business number over so clients keep calling the number they know.
On the job: Move the number printed on your yard signs into RealtyCoworker.
Call forwarding and routing
Forward calls to your cell or route them to teammates, with caller ID options so you see useful context.
On the job: Ring the agent on floor duty first, then the team leader.
Phone tree (IVR)
Greet callers with a menu and route by choice, with options for unanswered calls such as a message and callback.
On the job: 'Press 1 for buying, 2 for selling, 3 for rentals' sends each caller to the right person.
Call recording
Record calls for review and training. Disclose recording and follow your state's consent laws.
On the job: A team leader reviews a new agent's listing call with a recording announcement in place.
Voicemail
Callers can leave voicemails that are saved to the contact record.
On the job: Listen to a buyer's voicemail about a Brick listing between showings.
Missed-call text back
Automatically texts callers you could not answer, from an eligible number.
On the job: A seller calls during your closing and gets a text right away.
Voicemail drop
Leave a pre-recorded voicemail in your own voice without a live call, as a step in your automations. Use it only with contacts who gave consent for prerecorded calls.
On the job: A new seller lead who has not replied by Day 3 hears a short message from you.
Explore Voicemail DropCall tracking numbers
Use separate numbers for signs, ads or mailers to see which source made the phone ring.
On the job: Put a unique number on your postcard farm in Toms River.
Two-way texting
Text clients from your business number, with replies in the shared inbox. Texting requires A2P 10DLC registration and contact opt-in.
On the job: Text a buyer the inspection time and see their reply in the same thread.
Explore ConversationsDialer
Place calls from the app on desktop or mobile, logged to the contact.
On the job: Work through your expired listing callbacks from your laptop.
A2P 10DLC registration
Register your business for texting with carriers so messages are delivered. Registration fees may carry an additional cost.
On the job: Register once and your team can text from the business line.
How agents use it
Phone System, on a real workday.
- 1
Cover calls during showings
Route calls to whoever is free, text back anyone you miss, and let Voice AI answer when configured.
- 2
Measure your marketing
Give your open house signs and mailers their own tracking numbers to see which ones bring calls.
- 3
Team texting with history
Everyone on the team texts from the business number, so a lead's history stays with the brokerage, not a personal phone.
How it compares
RealtyCoworker vs the tools you might be paying for.
- Roundup · 7 min readBest Real Estate CRM Platforms for Agents in 2026We compared RealtyCoworker with Follow Up Boss, Lofty, BoldTrail, Wise Agent and LionDesk on pricing, AI, phone tools and real estate workflows to help you pick the right CRM.Read the comparison
- Roundup · 6 min readBest Text Marketing Apps for Real Estate Agents in 2026Five popular texting platforms compared with RealtyCoworker for real estate agents and brokers, with October 2026 pricing, honest strengths and who each one suits.Read the comparison
- Roundup · 7 min readBest Answering Services for Real Estate Agents in 2026Human receptionists, AI receptionists or a mix? We compared five popular answering services with RealtyCoworker on cost, coverage and what happens after the call.Read the comparison
- Roundup · 7 min readBest Business Phone Systems for Real Estate Agents in 2026Six ways to give your real estate business a professional phone line, from a free Google Voice number to an AI assistant that answers and follows up. Here is how they compare in 2026.Read the comparison
- Roundup · 7 min readBest Voicemail Drop Software for Real Estate Agents in 2026Ringless voicemail lets a lead hear your voice without you dialing a single number. Here is how six voicemail drop tools compare for real estate agents and brokers in 2026, including the consent rules that matter most.Read the comparison
FAQ
Phone System questions, answered.
Can I text clients from my business number?
Yes, once your business completes A2P 10DLC registration. Text only contacts who opted in, honor STOP replies, and keep messages relevant. Replies appear in the shared inbox on desktop and mobile. Registration may carry an additional cost.
Can I keep my current phone number?
Yes, you can port an existing number in most cases. Porting takes some time to complete and the number may carry an additional cost, along with usage for calls and texts. Keep your old service active until the port is complete so you do not miss calls from clients.
Is call recording legal?
It depends on where you and the caller are. Some states require everyone on the call to consent. Turn on a recording announcement and check your state's rules. This is not legal advice. Recordings are saved to the contact record so you can review them later.
How are calls and texts billed?
Calls and texts are billed at usage rates on both plans. Lift Off includes a $15 monthly usage credit and lower usage rates. Phone numbers themselves may carry an additional cost. You can review usage in your account so there are no surprises at the end of the month.